Clothing must be free of makeup, perfume, deodorant, animal hair, and any other marks or stains. If an item is returned to us in a non-resellable condition, it will be returned to you at your cost. All tags must be attached.
Return Time Frame
Returns must be sent back within 7 days of your item(s) delivery date. Please ensure your package will arrive in time. Please contact Kate at Kate@maecargo.com for further return directions.
Once your return(s) is accepted, you will receive a follow-up email with the return instructions and shipping address. Please make sure your return(s) includes your NAME and ORDER NUMBER.
Return Shipping Cost
You are responsible for paying for your own shipping cost to return your item(s). Mae Cargo does not pay for return shipping or handling costs (unless the item(s) arrived damaged or it was a mistake on our part). We strongly recommend that you send your return(s) back with a tracking number. We are not responsible for any return packages lost in transit.
Once we receive your return back at the Mae Cargo studio, it will be processed for store credit within 3-5 business days. After your return is processed, you will receive an email with your store credit information. Store credit does not have an expiration date.
We do not offer cash or credit/debit refunds. No exceptions. Only store credit is issued.
Due to the fast selling nature of our products, we do not offer exchanges. You are welcome to return your item for store credit to use towards the same item in a different size (if it's available). Otherwise, store credit can be used towards anything else on our website and it never expires.
Final Sale Items
All jewelry, accessories, sale and clearance items are final sale. No exchange or store credit is given. Flash sale promotions are final sale.