Everything You Need to Know
PLEASE KEEP IN MIND EACH PIECE IS HANDMADE BY ME, KATE! MAE CARGO IS A SMALL BUSINESS, ONE HUMAN.
Your patience is appreciated. You will receive an email with tracking number once your package had been shipped. Rest assured your package is in my system and will be heading your way soon!
If package is undeliverable because of missing or incomplete information or incorrect address, the cost of resending package will be invoiced to customer. Please make sure you type in your correct address.
All changes on orders must be made within 24 hours. I will do my best to accommodate your needs, but I cannot cancel or modify orders that have already shipped.
All jewelry and shirts are handmade to order when you make your purchase. Please allow up to 1-3 weeks for your order to be created. All items are shipped via USPS mail with delivery confirmation and tracking. Please allow 3-5 business days for delivery. If your order was purchased during a sale, your order will take 2 – 3 weeks to process. You will receive a confirmation email receipt, letting you know that the shop has received your order. Please do not e-mail Kate about your shipping time until its been 2 weeks from your order date, as it takes away from processing your order. I understand ordering online, and getting it ASAP, however, if Kate is consumed with emails she is unable to do her job. Once your item ships you will receive a tracking number via e-mail.
Purchasing priority mail at checkout does not mean your order will process faster. The processing time of 1-3 weeks is for all orders. Purchasing priority mail will make the shipping time faster.
Mae Cargo is not responsible for lost, stolen or damaged jewelry/packages. It’s the customers responsibility to contact your local post office to see if your package goes missing or arrives damaged.**
All jewelry is packaged in a Mae Cargo box, ready to give. Due to the high volume of orders, Kate is unable to personalize a note for the package.
PO BOX 1146 Shalimar Florida 32579
DO NOT RETURN or place anything in mail before speaking with Kate. Email Kate@maecargo.com
I accept products bought from Mae Cargo in new condition in original packaging for store credit only. There’s no restocking fee for items sent back on time. No returns are accepted for international customers! You have 7 days from the day your item was delivered to make your return. Returns sent back after 7 days will not be accepted and will be sent back to the sender. I do not offer exchanges. Please note all final sale items and all jewelry are not eligible for refund, or exchange. If you would like store credit within the 7 days of your item(s) being delivered, that will be accepted. Sale items purchased at a discount, including items bought with discount or promo codes are not eligible for a refund, exchange or store credit. Once I get your items back your refund will be issued in store credit which will be e-mailed to you. Items must be returned unworn, undamaged, unused, and inside original packaging.
All Sales Items Are Final Sale. No Returns. No Exchanges. No Sizing Adjustments.
Same applies to pre-orders however the processing time will take a little longer. Please allow up to 3-4 weeks for Pre-Order Listings to be shipped. If you have any further questions about an item in particular, please read item details on the product listing.
All other countries will be processed through the Mae Cargo Etsy account. Please email Kate@MaeCargo.com to inquire about your order.